OK Home Appliances After-Sales Support | Coloria's Dedicated Team

Release time : December 28 2025

More Than Just a Service—Your Partner in Every Step of Building Your Space

When You Choose Coloria, Support Doesn't End at Purchase

We know the feeling: you've invested in quality home appliances—maybe a sleek kitchen stove for your new Riyadh apartment, or a durable washing machine for your Jeddah villa. You've trusted Coloria to deliver products that match your vision. But what happens when questions pop up? Or when installation hits a snag? That's where our OK Home Appliances after-sales team steps in. We're not just here to sell you appliances; we're here to stand by your side long after the delivery truck leaves. Because at Coloria, we believe the true measure of a partner isn't in the product alone—it's in how we care for you when you need it most.

As a one-stop architectural solution provider with deep roots in the Middle East, we've built our reputation on understanding the unique needs of Saudi homes and businesses. Our after-sales team isn't just a group of technicians; they're locals who speak your language, know your neighborhoods, and get what matters to you. Let's take a closer look at how they turn "what if?" into "we've got this."

Meet the Team: Experts Who Feel Like Neighbors

Walk into our Riyadh office, and you'll find a team that feels more like a tight-knit community than a corporate department. There's Ahmed, our lead technician with 15 years fixing kitchen appliances—he once spent three hours helping a family in Dammam troubleshoot their smart oven, even staying past closing to make sure their daughter's birthday cake baked on time. Then there's Fatima, our installation specialist who knows whole-house customization solutions inside out; she recently redesigned the layout of a Jeddah hotel's laundry room to fit their commercial washing machines perfectly, saving them weeks of delays.

Ahmed Al-Mansoori

Senior Technical Support Engineer

Specializes in kitchen and hotel appliances. "I treat every client's problem like my own. If your oven isn't heating right, I won't leave until you're confident using it."

Fatima Al-Zahrani

Installation & Custom Solutions Lead

Expert in custom furniture and appliance integration. "Saudi homes come in all shapes—villas, apartments, heritage buildings. I love finding solutions that fit *your* space, not just the manual."

Khalid Al-Turki

24/7 Response Coordinator

The man who keeps the gears turning. "Whether it's 2 PM or 2 AM, if your hotel's refrigerator breaks down, we're on the line. No automated menus, just real people ready to help."

What We Offer: More Than Repairs—Peace of Mind

Our after-sales support isn't a one-size-fits-all service. We tailor it to *your* needs, whether you're a homeowner in Riyadh or a restaurant owner in Dubai. Here's how we cover every base:

For Your Home (Residential)	For Your Business (Commercial)
Free installation checks for kitchen appliances (stoves, microwaves, refrigerators)	Priority maintenance for hotel laundry systems and restaurant ovens
3-year warranty on parts and labor for washing machines and air conditioners	Customized maintenance plans for office electrical fixtures and lighting
Same-day troubleshooting for urgent issues (like a broken dishwasher before a family gathering)	24/7 emergency support for commercial kitchens (because a stove breakdown shouldn't shut down your business)
Guidance on energy-efficient use (to help you save on bills and support sustainable building solutions )	Training sessions for your staff on appliance care (so your team feels confident, too)

"We had a problem with our custom kitchen cabinet's built-in oven—none of the settings matched the manual. I called Coloria's hotline, and within two hours, Fatima was at our door. She didn't just fix it; she walked my wife through every function, even shared a few baking tips. That's the kind of service you remember." — Mr. Abdullah, Riyadh Homeowner

Local Roots, Global Standards: Serving Saudi Arabia, Thinking Globally

As a Saudi Arabia building materials supplier with decades of experience, we know this market like the back of our hands. Our Riyadh-based team isn't just familiar with Saudi building codes—they're part of the community. Need a technician who can navigate the narrow streets of old Jeddah for a same-day visit? We've got you. Prefer support in Arabic? Our team speaks it fluently, along with English and Urdu. No more lost-in-translation moments—just clear, straightforward help.

But our reach doesn't stop at Saudi borders. With a global service network spanning across the Middle East and beyond, we ensure consistency whether you're in Dubai, Kuwait, or even Europe. A hotel chain in Doha ordering commercial kitchen appliances? Our regional team coordinates with local partners to ensure installation and support match the same high standards you'd get in Riyadh. Because your trust in Coloria shouldn't depend on your zip code.

From Frustration to Relief: A Jeddah Restaurant's Journey

Let's take a step into the shoes of Mr. Hassan, owner of a bustling Lebanese restaurant in Jeddah's Al-Balad district. Last year, he invested in a commercial-grade kitchen hood and stove from Coloria—key tools for keeping up with his busy dinner rush. Two months in, the hood's fan started making a loud noise, slowing down service and worrying customers.

"I called Coloria's after-sales line at 9 PM, fully expecting to leave a message and wait days," Hassan recalls. "Instead, Khalid answered the phone himself. He asked a few questions, then said, 'I'll send a technician first thing tomorrow—before your lunch service starts.' True to his word, Ahmed arrived at 7 AM, diagnosed the issue (a loose fan blade), and fixed it in under an hour. By 10 AM, we were back to normal. He even checked the stove's calibration while he was there, just to be sure. That's the difference between a supplier and a partner."

Stories like Hassan's aren't exceptions—they're the standard. Because when your business depends on reliable appliances, delays aren't just inconvenient; they're costly. Our team gets that urgency, and we act on it.

Sustainability in Support: Caring for Your Space and the Planet

At Coloria, sustainable building solutions aren't just about the products we sell—they're in how we service them, too. When our technicians repair your appliances, they prioritize eco-friendly practices: using energy-efficient parts, recycling old components, and advising you on ways to reduce waste. For example, if your washing machine is using more water than it should, we'll adjust settings to align with Saudi's water conservation goals, saving you money and helping the planet.

We're also proud to support Saudi's Vision 2030 by training local talent. Over 80% of our after-sales team in Saudi Arabia are Saudi nationals, trained in-house to master the latest appliance technologies. It's our way of investing in the community that's trusted us for so long—because a sustainable future isn't just about green materials; it's about growing together.

Ready to Experience the Coloria Difference?

Your home or business deserves more than products. It deserves a partner who cares as much about your space as you do. Whether you're installing a single refrigerator or outfitting an entire hotel, our OK Home Appliances after-sales team is here to turn stress into confidence. Because when you choose Coloria, you're not just buying appliances—you're joining a family that's committed to your success.

Reach out today to learn more about our products and support. We can't wait to welcome you to the Coloria community.