We've all heard the phrase, "The sale isn't over when the product is delivered—it's over when the customer is satisfied." At Coloria, we take that a step further: the sale is just the beginning of our relationship. Our after-sales service is designed to keep your project running smoothly, long after the ribbon-cutting ceremony. Here's how we deliver:
24/7 Technical Support: We're Here When You Need Us
Construction doesn't stop at 5 PM, and neither do we. Our Saudi-based technical support team is available around the clock to answer questions, troubleshoot issues, or guide you through an emergency. Whether you're dealing with a sudden power outage at 2 AM or need help interpreting wiring diagrams, we're just a phone call away.
On-Site Installation & Training: Because Expertise Matters
Even the best distribution box is only as good as its installation. Our team of certified technicians doesn't just drop off the product—they'll visit your site to oversee installation, ensuring everything is wired correctly, safely, and in line with your project's specs. We also offer hands-on training for your maintenance staff, so they can confidently handle routine checks and minor issues down the line.
Regular Maintenance Programs: Prevent Problems Before They Start
Why wait for something to break? Our proactive maintenance plans keep your distribution boxes in peak condition. We'll schedule regular visits to inspect connections, clean components, and update software (for smart models), catching potential issues before they become costly headaches. It's like giving your electrical system a regular check-up—and it's saved our clients thousands in repair costs.
Spare Parts on Demand: No More Waiting
There's nothing worse than a project delayed by a missing part. That's why we maintain a fully stocked warehouse in Riyadh, with all the fuses, breakers, and components you might need. Most orders are delivered within 24 hours in major Saudi cities, so you can get back to work without the stress of long lead times.
Our After-Sales Process in Action
|
Step
|
What We Do
|
How It Benefits You
|
|
1. Request Submitted
|
Your team contacts our support line or submits a request online.
|
Fast, easy access—no automated menus, just real people.
|
|
2. Technical Assessment
|
Our experts diagnose the issue (over the phone or via video call).
|
Quick resolution for minor problems; no unnecessary site visits.
|
|
3. Solution Deployment
|
We send a technician, ship parts, or guide your team remotely.
|
Flexible solutions tailored to your needs.
|
|
4. Follow-Up
|
We check in after the fix to ensure everything is working smoothly.
|
Peace of mind that the problem is truly solved.
|